Refund policy
Printnesttf offers refunds for items within 30 days from the date of delivery. If there are any problems, please contact us to submit your request.
We always aim to ensure that you are satisfied with the orders placed on the Printnesttf website. To protect your rights when placing an order, please refer to our refund policy under the following conditions:
1. The goods received are wrong/damaged/faulty
We assist customers who receive wrong, damaged, or faulty items. This includes the following cases:
The product does not match the description on the website, including wrong items, wrong materials, or wrong sizes.
The product received is torn, dirty, wet, or otherwise damaged.
The product received has visible defects with the print, including blurred or misplaced printing.
Products are damaged or the print peels after the first wash.
Please contact our Customer Support Team for further assistance within 30 days of delivery. For orders over 30 days from the date of delivery, Printnesttf may refuse to support claims regarding these cases.
Please provide us with the information below:
Provide order information to confirm the order.
Provide photos of the packaging label.
Photos of the items and size tag/label in the same frame.
Photos of the items that clearly show the damaged, wrong, or faulty part that differs from the description on the website.
*NOTE: For orders with multiple items, please provide photos/videos of the products placed side by side on a flat surface.
After we receive all required evidence and confirm that the product is eligible under our refund policy, the refund will be issued to the original payment method used for the order.
2. The item is the wrong size from the one ordered
We assist customers who receive a product in the wrong size. Specifically, this applies when the product measurements differ from the measurements shown in our product size guide by more than 1.5 inches.
Please contact our Customer Support Team for further assistance within 30 days of receiving the order. For orders over 30 days from the date of delivery, Printnesttf may refuse to support claims regarding these cases.
Please provide us with the information below:
Provide order information to confirm the order.
Photos of the items and size tag/label in the same frame.
Photos that clearly show the actual measurements of the items, including width and length. Please use a measuring tape.
*NOTE: For orders with multiple items, please provide photos/videos of the products placed side by side on a flat surface.
After we receive all required evidence and confirm that the unused product measurements differ by more than 1.5 inches from the standard product measurements, the refund will be issued to the original payment method used for the order.
3. Lost items
We assist with cases where an order is lost during the shipping process.
When tracking information shows that the order has been delivered, please check your mailbox, surrounding delivery area, security cameras, ask your neighbors, and contact your local post office to make sure that the package is not being held or was not delivered to a nearby location.
Please contact our Customer Support Team within 30 days of the reported delivery date if you have not received your package.
Please provide us with the information below:
Order information.
Verified shipping address.
Confirmation from your local post office that you have not received the package.
After you send us all the necessary information and the claim is approved, the refund will be issued to the original payment method used for the order.
For orders over 30 days from the date of delivery, Printnesttf may refuse to support claims regarding these cases.
NOTE: Order information includes:
Order number.
Shipping address.
Recipient information: Full name, phone number, and email address.
4. Cancellation
After making your purchase, you have 4 hours to request an order cancellation. If your cancellation request is approved within this period, your order will be canceled and the refund will be issued to the original payment method used for the purchase.
Once 4 hours have passed, Printnesttf may refuse order cancellation or modification requests.
The information above constitutes our Refund Policy. If you still have any questions regarding refunds, please contact our Customer Support Team for assistance.
*Please note: For orders shipped outside the US, we will support eligible defective or unwanted order claims within 60 days from the date of delivery.